A 'joined up' government-community-citizen infrastructure has its own significance. A strong and effective information chain, comprising a choice of practical, accessible and manageable channels of communication has a dual benefit. Citizens enjoy a fast and convenient 'service', whilst government not only becomes more integrated into the community itself, but can focus its resources where they are needed most. Moreover, a culture of self-service enables citizens to 'help themselves' wherever possible, saving time and money for all concerned.

Quite obviously, therefore, the objective of achieving Electronic Governance (EG) goes far beyond mere computerization of stand alone back office operations. It means to fundamentally change as to how the Government operates and this implies a new set of responsibilities for the executive, legislature and the citizenry. The effort should aim to bring about a social catharsis which needs to be orchestrated in a comprehensive, concerted and planned fashion.  Electronic Governance will result in improved transparency, speedy information dissemination, higher administrative efficiency and improved public services in sectors including transportation, education, power, health, water, security and the state administration and municipal services.